Return & Exchange Policy
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if we are contacted within 14 days of receipt, the product is returned in the original packaging, and it is in perfect resalable condition. Restocking fees will apply on all straight returns (incorrectly ordered, returning instead of replacing per our policy, etc.), and you will be responsible for the cost of return shipping. Some items noted as "non-returnable" may be accepted on a case-by-case basis, and will be subject to a higher restocking fee.
Within fourteen (14) days of receiving your order, if any product proves to be defective, please contact us immediately. Please DO NOT return the product back without contacting us first and receiving the necessary return instructions. After receiving the defective merchandise, we will inspect it if need be, and we will ship back to you (at our expense) a non-defective replacement product.
If you have a defective item and would like to return it without getting a replacement, please contact us for return instructions.
There are some products that are not returnable so please be aware of this when placing your order.
Items that were received by the customer over 14 days ago. However, IF an exception is made, a higher restocking fee will be assessed.
Items that were NOT shipped by a Standard Carrier (for example of a standard carrier, we mean companies such as UPS, FedEx, or USPS) may NOT be returned.
Items stated as non-returnable on the page from which they are ordered
Items that include a digital download as part of purchase
Items that are not brand new and/or missing any of the original packaging