Star Travelers: The Game

General Returns:

HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if we are contacted within 14 days of receipt, the product is returned in the original packaging, and it is in perfect resalable condition. Restocking fees will apply on all straight returns (incorrectly ordered, returning instead of replacing per our policy, etc.), and you will be responsible for the cost of return shipping. Some items noted as "non-returnable" may be accepted on a case-by-case basis, and will be subject to a higher restocking fee.

Defective Items:

Within fourteen (14) days of receiving your order, if any product proves to be defective, please contact us immediately. Please DO NOT return the product back without contacting us first and receiving the necessary return instructions. After receiving the defective merchandise, we will inspect it if need be, and we will ship back to you (at our expense) a non-defective replacement product.

If you have a defective item and would like to return it without getting a replacement, please contact us for return instructions.

Non-Returnable Items:

There are some products that are not returnable so please be aware of this when placing your order.

• Items that were received by the customer over 14 days ago. However, IF an exception is made, a higher restocking fee will be assessed.
• Items that were NOT shipped by a Standard Carrier (for example of a standard carrier, we mean companies such as UPS, FedEx, or USPS) may NOT be returned.
• Items stated as non-returnable on the page from which they are ordered
• Items that include a digital download as part of purchase
• Items that are not brand new and/or missing any of the original packaging

Star Travelers Rules Download

Good news! Our production company has resumed basic operations at their facility. They have a large backlog after they were shutdown during the Covid-19 emergency, but they are working hard to get them out as quickly as possible. Though orders are getting fulfilled again, It will take quite a while to ship all the orders that have been placed. Our production company is through them as quickly and as safely as possible.

We cannot provide shipping estimates for the next 2-3 weeks. Our website normally provides an estimated ship date when you place an order. However, our production company cannot calculate shipping estimates until it has about 2 weeks worth of data. Therefore, our website or customer service team won’t be able to provide you with an estimated ship date for a couple weeks while they're catching up.

We all know that small businesses are struggling at this time. Thank you for your support, patronage, patience so far, and your continued patience as they work through this backlog.